Company Policies
How to place an order
Dashboard
Register or login to our Dashboard site, where you can place orders, request quotes, manage invoices, and much more. Simply upload your artwork, select the details, and submit.
Access our Dashboard site HERE.
Please email artwork and order details, including your contact information, artwork dimensions, quantity needed, and number of colors directly to your sales representative or to our main account sales@howardct.com.
Phone
For your convenience, we will accept phone orders. However, errors in products that have been custom manufactured for you as the result of a verbal miscommunication are at your own risk.
You can reach us toll free at: 866-695-8195.
Fax
All fax orders must be followed by a phone call or email to confirm we have received your fax.
You may fax your order to us toll free at: 866-695-8196.
backorders
We make every attempt to stock all materials at all times. If an item you've ordered is not in stock, we will notify you as soon as possible and inform you of future availability.
pricing
All prices are subject to change without notice. Phone quotations are tentative and are subject to final confirmation upon our receipt of your complete order.
You can view and download our entire price list here.
extra charges
Art Charge
NON-VECTOR art files will be charged a flat rate of $25/half hour. A non-vector, or raster image, requires extra time for our production artists to prepare for production. Raster artwork is typically in the following file formats: JPG, BMP, PNG, GIF, TIFF.
Excessive Artwork
We will notify you if your non-vector artwork design will require more than one hour of work. After one hour, a minimum charge of $15.00 per half hour will be assessed.
Rush Service
A $25/color rush charge will be applied to plastisol transfer orders that are not available for Same Day Service or standard turnaround.
A 25% up charge will be applied to digital transfer orders that are not available for Same Day Service or standard turnaround.
Rush service may be limited or refused on high-production days. Our sales team reserves the right to refuse rush orders.
Proofs
We will send you a full-color, low-resolution bitmap proof at your request for a $5.00 charge per proof. All proofs that remain idle for 30 days will be charged a cancellation fee.
Cancellation/Change Fee
For screen printed products, there will be a $5.00 fee if you wish to make changes to your artwork AFTER the films have been printed and sent into production.
Plastisol cancelled orders will be charged a fee of $15.00. If you cancel after the screens have been exposed, there will be an additional fee of $15.00/screen. If you submitted a non-vector file and the artwork had been completed before cancellation, the $25 fee will be charged.
For colorVIBE Hybrid cancelled orders, there will be a cancellation fee of $1.00/sheet if your order has entered production.
Wash/Color Change
Plastisol transfers incur a color wash charge of $15/screen. Mega Gang orders incur a color wash charge of $30/screen. Mega Gang requires a 25 sheet minimum per color wash.
Color Matching
We will custom match your Pantone® (PMS) color number for a one time $35.00 charge. When using this color on future orders, the fee will be waived.
Available for Howard Multi-Purpose, Ultra Stretch, and Howard Hot Peel only.
As with all color matching systems, slight variations may occur from batch to batch. All custom color matches will result in a 2-day turnaround.
Pattern Searches
There is a $5.00 search charge for re-orders placed without a proper Howard Custom Transfers pattern number.
re-orders
All transfer re-orders will be charged as vector art, even if the design was originally charged as non-vector. We save your orders by the Howard Custom Transfers pattern number provided to you on your "green sheet". You're responsible for providing this number when re-ordering. If you cannot supply the pattern number a pattern search charge will be applied.
Refunds
Due to the custom nature of our products, refunds are only provided on orders that have been found to be defective by Howard Custom Transfers.
We are not responsible for any product that has been improperly applied. Application instructions and an extra transfer are included with every order. This extra transfer can be cut into several pieces and used to test print before you begin your job.
Our transfer products are manufactured to be applied with commercial grade heat press machines and applied to wholesale garments prepared for decoration.
payment terms
Visa, Master Card, American Express, Discover, Company Check and COD are accepted payment options.
Prepay
All new accounts will be on prepay terms. Your credit card will be charged when your order(s) are shipped. If your credit card declines and we are unable to contact you via email, your order(s) will be placed on hold until payment has been procured.
NET Terms
Open account terms are NET/30 and an approved credit application will be required once a trusted business relationship has been established.
Delinquency
Outstanding invoices are subject to the following interest charges:
Past due 31st day: 2.5%
Past due 61st day: 5%
Past due 91st day: 10%
Order processing will be stopped without notice when invoices remain unpaid 45 days from their issue date. Processing will resume after the account balance is brought back to current.
NSF Checks
There is a $20.00 service charge for all NSF checks.
copyrights
All items are custom manufactured to specifications provided. We hold no license rights and can accept no liability for copyright or trademark infringement on designs submitted to us by you and manufactured by you. By submitting a design of a copyrighted or trademarked item to us, you warrant that you have been authorized by the copyright or trademark owner or its agents or representatives, to have that design manufactured by us on your behalf. If you have the right to printing a copyrighted image, please email or fax a copy of it to us for us to have on file.
customer privacy
Your privacy is important to us. Howard Custom Transfers, Inc. will not knowingly sell, rent, or trade customer information with any external party without express written permission from its customers.
The Privacy Policy identifies and describes the way Howard Custom Transfers, Inc. uses and protects the information we collect about customers and users. All use of Howard Custom Transfer products and services, as well as visits to our Website, are subject to this Privacy Policy.
The information we collect, how we collect it, and how we use it
We collect different types of personal and other information based on your use of our products and services and our business relationship with you. Some examples include:
Contact Information - including name, address, telephone number, and email address.
Billing information related to your financial relationship with us - including your payment data, credit history, credit card number, business identification numbers, Social Security numbers, security codes, and service history; website usage, viewing and other technical information about your use of our network, services, products or website.
We collect information in three primary ways:
You give it to us when you purchase or interact with us about a product or service we offer or provide.
We collect it automatically when you visit our website or use our products and services.
We obtain it from other sources, such as credit agencies.
We use the information we collect in a variety of ways, including to:
Provide you with the best customer service experience possible
Provide answers to your questions regarding our products and services
Communicate with you regarding service updates, offers, and promotions.
Shipping
UPS Service Options
We proudly ship all orders F.O.B. Elgin, IL via UPS.
Flat Rate Shipping options include:
UPS Ground $15
UPS 2nd Day Air $25
UPS Next Day Air $45
Learn more about Flat Rate Shipping here.
Ground - 1-5 Business Days (based on distance to destination)
3 Day Select - 3 Business Days (delivery by end of day)
2nd Day Air - 2 Business Days (delivery typically by end of day)
2nd Day Air A.M. - 2 Business Days (delivery typically by 10:30am)
Next Day Air Saver - Next Business Day (delivery typically by 3:00pm)
Next Day Air - Next Business Day (delivery typically by 10:30am)
Next Day Early Air A.M. - Next Business Day (delivery as early as 8:00am)
Express Critical - Same Day (delivery time provided)
Howard Custom Transfers, Inc. is not responsible for UPS shipment delays due to inclement weather.
Pick-up
If you are local, you have the option to pick-up your orders at our facility in Elgin, IL. Please ask your sales representative for details.
Messenger
If you are local, we offer the option of having your order messengered via courier.